Privacy Policy

This Privacy Policy describes how raja78 ("we", "us", "our") collects, uses, stores, and protects the personal information of individuals ("you", "your", "user") who access or use the raja78 online betting platform at https://raja78.cam. We are committed to handling your data responsibly, transparently, and in accordance with internationally recognised data-protection principles. By registering an account or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Definitions

• "Personal Data" means any information that directly or indirectly identifies a living individual, including name, national identity number, email address, IP address, financial account details, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, storage, retrieval, use, disclosure, erasure, and destruction.
• "Data Controller" means raja78 as the entity that determines the purposes and means of processing your personal data.
• "Data Processor" means any third-party service provider that processes personal data on our behalf under our documented instructions.
• "KYC" (Know Your Customer) refers to the identity-verification process required before withdrawals are processed.
• "Cookie" means a small data file stored on your device by your browser to enable platform functionality, analytics, and personalisation.

2. Data We Collect

raja78 collects the following categories of personal data from users:

3. How We Collect Data

We collect personal data through the following channels:

• Directly from you — when you complete our registration form, submit KYC documents, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically — through cookies, server logs, and analytics tools as you navigate and interact with the raja78 platform.
• From third parties — including identity-verification agencies, payment processors, fraud-prevention services, and banking partners (BCA, BRI, BNI, Mandiri) who confirm the validity of your financial information.

4. Purposes of Processing

raja78 uses your personal data for the following clearly defined purposes:

1. Account creation and management — to register your account, authenticate your identity, and maintain account security.
2. Transaction processing — to execute deposits and withdrawals in Indonesian Rupiah via your nominated bank account or e-wallet.
3. KYC and fraud prevention — to verify your identity, detect and prevent fraudulent activity, money laundering, and bonus abuse.
4. Customer support — to respond to your queries, resolve disputes, and maintain records of your service interactions.
5. Platform improvement — to analyse usage patterns, fix technical issues, and enhance the features and performance of raja78.
6. Legal and regulatory compliance — to meet our obligations under applicable gaming regulations, anti-money laundering rules, and responsible-gaming requirements.
7. Marketing and personalisation — to send you relevant promotions and bonus offers based on your preferences, where you have consented to receive such communications.

5. Legal Basis for Processing

raja78 processes your personal data on the following legal grounds:

• Contract performance — processing necessary to provide the services set out in our Terms & Conditions, including account management, deposits, and withdrawals.
• Legal obligation — processing necessary to comply with applicable anti-money laundering legislation, KYC requirements, and responsible-gaming regulations.
• Legitimate interests — processing for fraud detection, security monitoring, platform analytics, and business improvement, provided these interests are not overridden by your rights and freedoms.
• Consent — processing for direct marketing communications, non-essential cookies, and certain analytics features where we have obtained your explicit consent. You may withdraw consent at any time.

6. Data Sharing and Disclosure

raja78 does not sell your personal data. We may share your information only in the following circumstances and with the following categories of recipients:

• Payment processors and banking partners — BCA, BRI, BNI, Mandiri, and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Identity verification providers — third-party KYC service providers who verify the authenticity of identity documents on our behalf.
• Game providers — studios such as Pragmatic Play, Evolution Gaming, and Microgaming receive anonymised session data necessary to deliver game functionality; they do not receive your identity or financial data.
• IT and cloud service providers — hosting, database, and security vendors who process data as our data processors under binding data-processing agreements.
• Legal and regulatory authorities — law enforcement agencies, regulators, or courts when we are legally required to disclose information or in connection with the investigation of fraud.
• Corporate transactions — in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

7. International Data Transfers

raja78' s platform and some of our third-party service providers operate infrastructure outside of Indonesia. When your personal data is transferred internationally, we ensure that appropriate safeguards are in place, including contractual clauses that require recipient organisations to protect your data to a standard equivalent to this Privacy Policy. By using raja78 services, you acknowledge that your data may be processed in jurisdictions outside Indonesia.

8. Data Retention

raja78 retains your personal data for as long as your account remains active and for a defined period thereafter to meet our legal obligations. The following retention periods apply:

• Account and identity data — retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with anti-money laundering and gaming regulatory requirements.
• Financial transaction records — retained for a minimum of five (5) years from the date of each transaction to comply with financial reporting obligations.
• Customer support communications — retained for three (3) years from the date of each interaction to facilitate dispute resolution.
• Technical and usage data — retained for up to twenty-four (24) months, after which it is aggregated and anonymised for statistical analysis.
• Marketing consent records — retained for as long as your consent is active and for one (1) year after withdrawal of consent.

Once the applicable retention period expires, personal data is securely and permanently deleted or irreversibly anonymised so that it can no longer be associated with any individual.

9. Security Measures

raja78 implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our technical and organisational measures include:

• 256-bit Transport Layer Security (TLS) encryption for all data in transit between your device and our servers.
• AES-256 encryption for all sensitive data stored in our databases, including identity documents and financial account details.
• Multi-factor authentication (MFA) available for user accounts and mandatory for internal administrative access.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific job function.
• Continuous server monitoring and automated intrusion-detection systems that flag and quarantine suspicious activity in real time.
• Scheduled independent penetration testing and security audits conducted by certified third-party cybersecurity firms.
• Documented incident-response procedures that include user notification within 72 hours in the event of a data breach that poses a risk to your rights and freedoms.

While we employ industry-leading safeguards, no online platform can guarantee absolute security. You are also responsible for keeping your login credentials confidential and for notifying us immediately if you suspect unauthorised access to your raja78 account.

10. Your Rights

As a raja78 user, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond within thirty (30) calendar days of receiving your request.

• Right of Access — You may request a copy of the personal data we hold about you, together with information on how it is used.
• Right to Rectification — You may request correction of any inaccurate or incomplete personal data.
• Right to Erasure — You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing — You may request that we limit how we use your data while a correction or objection request is under review.
• Right to Data Portability — You may request a structured, machine-readable copy of the personal data you have provided to us.
• Right to Object — You may object to processing carried out on the basis of legitimate interests or for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent — Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time by adjusting your account notification settings or contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

11. Cookies and Tracking Technologies

raja78 uses cookies and similar technologies to operate and improve our platform. The categories of cookies we deploy are as follows:

You can manage or delete cookies at any time through your browser settings. Please note that disabling strictly necessary cookies may prevent certain parts of the raja78 platform from functioning correctly. We do not use third-party advertising networks or social media tracking pixels.

12. Minors

raja78 services are strictly intended for adults aged 21 and over. We do not knowingly collect personal data from individuals under the age of 21. If we discover that a user is under 21, their account will be immediately closed, all funds will be handled in accordance with our Terms & Conditions, and any associated personal data will be deleted. If you believe a minor has registered an account with raja78, please contact us immediately at [email protected].

13. Changes to This Privacy Policy

raja78 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable laws, or platform features. When we make material changes, we will update the "Effective Date" and "Last Reviewed" dates at the top of this page and, where appropriate, notify registered users by email. Your continued use of raja78 services after a revised Privacy Policy has been posted constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact our privacy team through any of the following channels:

• Email: [email protected] — include "Privacy Request" in the subject line for fastest routing.
• Live Chat: Available 24/7 via your raja78 account dashboard (average response under 5 minutes).
• WhatsApp: +62 812-3456-7890 — available daily from 08:00 to 24:00 WIB.

We take all privacy inquiries seriously and are committed to resolving your concern promptly and fairly. Data-subject access requests will be fulfilled within thirty (30) calendar days of verification of your identity.